I had ordered Asus vivobook laptop from "TBL Online" seller for rupees 50865 on 27/07/2021. I paid the full amount that day immediately after placing order via debit card. The delivery was expected on 31/07/2021 which can't be completed due to some unknown issue from their side. New delivery date was changed to 1/8/2021 but still the product did not come. Then suddenly my order was cancelled by them and till now they have not refunded a single rupee to me. My nearly 51k rupees is held by flipkart without giving me anything. When I contacted customer support about when refund will come in my bank account, some told within 1 day, some said in 72 hours, some said in 6 days, others said when the product reach back to the seller. I told that I have not cancelled the order myself then why I have to wait since I need a laptop in urgent basis because of my upcoming exam, so if they refund I will try to buy from other source quickly, but support agent did not answer anything and suddenly cancelled the call, and I got a message from flipkart saying "they can't reach me by call", and since then I can't connect to their customer care also because they are always rejecting my call. Although whenever they called before, from my end everything goes fine, but since they can't solve my problem, they started showing this kind of behaviour. I am currently living in Sonipat, 40 km away from Delhi, and they are giving these kind of services in National Capital Region. I feel cheated now and 50865 rupees is a very great amount to me, I spent all my savings for getting nothing. I hope posting complaint here will resolve problem since in flipkart app no one is replying back to my message. I need the money within 1-2 days because more than a week passed and no money is refunded till now.
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