[Resolved] Flipkart — Flipkart cancelled order without informing the consumer | |||
I had Ordered for a plastic food container Order Number OD[protected], at flipkart.com and as the site was showing the item as IN STOCK, I made the payment ( Rs.269 ) of the same through my credit card on 21st April 2015. I received a confirmatory E-Mail to this effect saying the product will be delivered at my House Address of Bangalore in 2-3 Business days. However, on 28th April 2015, they sent a mail to me cancelling the order and mentioning that the payment will be reversed in my Credit Card Account. But I tracked the product details its mentioned in already packed. However customer support team says that out of stock, how is possible? However, i have been checking their site, and the product is very much Available and the site is still showing it as IN-Stock but only at a higher price. They Cancelled my order saying that the product is not available in spite of sending a confirmatory E-Mail to me. Was this information helpful? | |||
Complaint marked as Resolved
Verified Support May 05, 2015 Flipkart Customer Care's response Dear Saravanan,
Greetings from Flipkart.
Order ID: OD[protected]
Product: Joyo - 1800, 750, 600, 400, 250, 125 Plastic Food Container
We regret to inform that your order was cancelled as the product is out of stock and hence we were unable to process the order.
We ensure such mishaps don't reoccur in future
Hope this helps.
Verified Support May 05, 2015 Flipkart Customer Care's response
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The pride in India's thriving eCommerce business is being shattered by Flipkart who has seriously started cheating its customers. I wanted to order a phone by credit card payment but the order went by Cash On Delivery due to not a very clear user interface at Flipkart. Flipkart gave a 10 day delivery period which was rather long. I was closely tracking the order everyday, the product was shipped and I got SMS that to be ready as order will be delivered shortly. When went online was appalled order has been cancelled without my knowledge and it was the 7th day since I have ordered.
Tried finding Customer support to talk to where I can ask how my order has been cancelled on its own. First called on toll free number and was told by customer representative order has been cancelled due to some technical problems yesterday night and the product will be delivered, not to worry.
As there was no change showing on online status after many hours passed by I was suspicious.I mailed on whatever option was available online regarding customer support. Got a reply saying sorry and also very ambiguously answering that order has been cancelled and cannot be restated from their side. They were requesting me to reorder. What about the 7 days I have been waiting? Great thing was there site is showing a price increase from 6000 to 7000 Rupees for grey color phone which I have ordered.
I wrote about three times to customer care in past 3-4 hours and was getting variable answers at times common thing being they saying sorry. Last mail I wrote was that I will complain on social media of customers being harassed and whether they want 100 orders on COD where customer will deny delivery.Got a reply they will sort the matter by 24 July which was after 23 July their stated date of delivery.
I have been wasting few hours writing to them and also ordered on their competitor website where the phone was available on 6000 Rupees. The phone was supposed to be gifted. As I have been writing this mail the phone has been delivered at my house which is in a different city.Lets see whether the right product is delivered as I have paid and taken the package.
There is some serious coordination issues between departments in Flipkart and lack of Human interface.Thank you Flipkart for wasting my time . I do not know whether I would have got delivery if I had not kept continuous complaining. my colleague was sharing how his order was cancelled in same way for some other product earlier for which he did not complain.