[Resolved] Flipkart — Flipkart customer care/refund department

meerarathod

Address:	400062
Website:	flipkart.com

My order number is od[protected] ([protected]@yahoo.com). I have bought many products from flipkart in the past. However this time, i erroneously ordered an apple cover for iphone 7 plus. I actually wanted a back cover for iphone 7 and not iphone 7 plus. As the money involved is rs 3500, i would like to request you to either send me the correct cover (Apple back cover for iphone 7) or refund my money. I would like request you to consider my request failing which i will discontinue to buy anything from flipkart. Your customer return/refund policies need a drastic change and should be customer friendly and not against the customer.

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Jul 16, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jun 15, 2017

Flipkart Customer Care's response We have interacted with the customer, apologized for the issue, customer stated that she admits that it is her fault, that she ordered wrong product and as this is not a small amount, she wanted refund. As the history of the customer is good, taken refund request. Informed the TAT and packing manner, and closing the case.