[Resolved]  Flipkart — flipkart delivered wrong item (order#: od[protected] and troubled.

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I am writing this to register my utter disappointment with flipkart.com on purchasing an ac (Order#: od[protected], and therefore would like to raise this matter at this forum.

You see, this ac was delivered on 15 may, 2018 and at the time of delivery itself i noticed the mismatch in serial number mentioned on the bill and the ac box. The then i asked the delivery person for the reason of this mismatch, and he pointed me to flipkart customer care. I logged my complaint with them on the same day. Apparently, followed with their support team staff over the telephone; every time their executive promised me a response date and time, stood failed to revert by that and finally after regress struggle, on the 20 may, 2018 they decided to replace this ac. If at all they were to replace this ac, then why they made me wait till 20 may, 2018? It was a matter of 1 minute job to validate the serial number, instead, they made me suffer for 5 long days in such a hot dazzling summer. I requested their executives to provide me a resolution little earlier due to my over-crippled scheduled instance, in response, their executives stated that they have escalated this matter which was a clear bluff.

Furthermore, to add more insult to my injury, they further delayed the replacement for another 5 days and asked me to wait till 24 may, 2018. It clearly shows their executives didn't at all listen to what i said.

I am highly perturbed with their insensible response, and i regret with my purchase from the flipkart. They have harassed me, wasted my time, energy and made me suffer unnecessarily. Therefore, i would like to open the law suit and take legitimate action as per the indian law of constitution and amendments and would seek a compensation for the trouble and mental agony that they have caused to me.

Surender kumar