[Resolved]  Flipkart — flipkart did not accept return under return policy : order id : od[protected]

Address:	122001
Website:	flipkart.com

I received honor 10 mobile from flipkart. Next day when i swicthed the mobile on, it was overheating. I simply raised a replacement request. Flipkart executive took 3 days to call me. He explained me the troubleshooting steps and rejected the return request. Next day after doing all the troubleshooting, i again raised request for replacement/return. This time flipkart assigned and engineer to check my mobile. He visited me and made 20 minuted video and recorded the temperature of mobile which was 48 degrees and mobile was very heated at that time. He went back and to my surprise without any intimation to me, request was rejected. I again raised a return/replacement request, again technician came and did the same procedure. This time temperature of mobile was 51 degrees. Again, without any intimation to me, request was rejected.
Then i raised a request for the 4th time for return/ replacement due to the same heating issue. This time neither technician came nor flipkart intimated me, but the request was rejected.
I called us customer care twice to report this issue, but they kept my call on hold for more than 15 mins and then disconnected the call.
Now today i have again raised the return/replacement request for the 5th time, but it seems that now flipkart will not return the phone in their return policy period. High level of harrassment by flipkart, i have made a big mistake buying a product from flipkart. Will never buy again. Poor service, high level of harassment, cheating openly with customers are their main policy.

I have the receording of the flipkart excutive. Do let me know if required.