[Resolved] Flipkart — Flipkart does not pick up the faulty product even after accepting the return request | |
I have ordered Asus rog 3 (12GB/128GB varient) on 16 oct. I recieved the item on 30oct and it has serious display problems and raised the return request on the next day. It was accepted by flipkart and promised to pick up the item by 9 nov and it was not picked up. So after contacting the customer care of flipkart they gave a new date for pick up which is 17 nov and I would like to mention that I have no trust in flipkart that they will keep up with their word. I am already closer to the emi due date for that order. I have ordered the same mobile hoping that the faulty one will be picked up any how, but I have been surprised with the Flipkart's service and now I have two same mobiles. I will be waiting till 17 nov but if the item is not picked up by then I would like to take any serious action against flipkart.
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Aug 28, 2021 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Nov 15, 2020 Flipkart Customer Care's response We will revert on it.
Verified Support Sep 04, 2021 Flipkart Customer Care's response Hi, We are sorry for the trouble caused. We're writing to you about your Asus ROG Phone 3 (Black, 128 GB)with order ID OD[protected]. We’d like to let you know that the seller has confirmed that the refund of Rs. 47202/- has been completed on 17 Nov 20 and should be reflecting in your account by now. Please check the previous statement/unbilled transaction of your account before reaching out to the bank. You may contact your bank’s customer care with the refrence number (74332740324032380723921) using the number mentioned on the back of your card in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance cell. | |
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