Flipkart — Flipkart doesn't approve the replacement of refregerstor

Hi Team,

Order ID – OD[protected]

I have purchased a "SAMSUNG 275 L Frost Free Double Door 3 Star Refrigerator" from flipkart which was delivered on 21st April . The installation executive came on 22nd April, the product was unboxed, after that the dent came out in the product(Like: Door is not opened properly, back side damage etc).

I was given a CSR report from their side and was told that there is a 10 days replacement policy, you can talk to Flipkart and get a replacement. Then I talked to Flipkart customer care, after that they put a return request on my behalf and told me to wait till 29th April.

Then I talked to Flipkart customer care, and after that they put a return request on my behalf and told me to wait till 2nd of May. Then I talked to Flipkart customer care again and told me to wait till 5th of May.

Then on 6th May got a mail in which it was written that the return request has been rejected due to "Shipment is cancelled by seller".So I called Flipkart customer care and asked Why it was rejected, then it was told from his side that it was rejected due to "some technical error".

After that, again I talked to customer care and put return request but they told me the we will contact you as soon as possible. But, Till now this issue isn't resolved. I’m totally freaked out. Don’t get any help from the Flipkart side. It have already been delayed by 25 days.

I had called to Flipkart customer care more than 50 times and created complaint more than 40 times. But, not getting any help from Flipkart.

It has already been delayed of 25 Days.

Technician team has shared the customer service record card copy of my refregerstor for replacement.

I have attached it for your reference.

Please look into this matter and provide me the replacement as soon as possible

Thanks
Tuhin Subhra Mandal