I am writing regarding an issue with my Flipkart order for CARRIER AC.
Please find order details below :
Order placed on Apr 17, 2023
Order ID OD[protected]
There is an exchange with the order for which the existing working AC in my house needs to be exchanged with the new one which was supposed to be delivered on 22nd April.
The uninstallation person came to uninstall the AC on 21st April.
He removed all the wirings and removed the gas/refrigerant and left the AC on the 2nd floor sunshade of the house(where it was already placed).
He refused to carry it to the ground floor saying that he cannot carry it and keep it in a safe place, since he is alone and he left after getting the OTP.
He also assured that the delivery boy will take the AC from the sunshade during delivery.
On 22nd April, the delivery guy came around evening.
He refused the delivery of the order saying that he will not take the AC from the 2nd floor sunshade and it is the duty of the uninstallation guy to keep the AC on the ground floor.
The next day another delivery boy called and he did not even turn up or cared to deliver the order.
I have contacted flipkart via phone multiple times and they are not able to understand the situation clearly or provide a proper resolution. I also created multiple support tickets. But they are closing it simply saying that the resolution has been provided while no action has been taken,
I am also not sure whose responsibility it is to take the old AC and deliver the new AC.
It will be good if you can inform the uninstallation company to come and take the old AC and keep it on the ground floor of the building so that the delivery boy can take it easily.
Or if it is the duty of the delivery boy to take the old AC during delivery, can you please advise him to do so?
We are in the middle of this and both parties are not doing what either one of them is supposed to do.
Could you please act on this and provide a resolution?
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