Flipkart — Flipkart flipkart ekart delivery boy did not exchange my phone

Order id- OD[protected]

Today 21 OCT 2021 while we eagerly waited for our product (REAL ME NARZO 50A. Price 12499)
which was order on 10 oct, 2021 but unfortunatel it was came to be delivered on 21st oct, 2021
and it was not our first time to got online purchase on mobile phones . i am going to take the phone in the exchange
And delivery boy came and gave to us on 21st oct, 2021 after 7.30 pm in night
and he checked the phone and told us to pay extra Rs.1150, we thought the phone was old so i am in staircase with Rs.1150 money to give him.
Suddenly the boy behaves very rude to us and telling that, i have camed to give this phone, other wise no one will come to give .
Delivery boy spoke very rudely and in tough voice in front our house, flipkart delivery boy behaviours is very rude to us.
We are common peoples that doesn't means anybody came and rush to behave rude to us.
I do something then will b greatful but i am doubtful that even flipkart do anything according to my complaint??
So i decided that i never buy any products from flipkart .

Refer the screenshot