[Resolved]  Flipkart — Flipkart fraud case

I have purchased a product on Flipkart. The product name is iPhone 12 amount of 42549. I have ordered on the 2nd of October and the delivery date was the 5th of October. I have waited till 5th to get the product but they didn't deliver the product on the promised date. On the 5th of October, i have tried to contact the delivery boy but they didn't pick up the phone neither he had given any updates regarding this.

After that, I have raised multiples complaints to the Flipkart support team to get the product delivered but they always make me a fool promise that they will deliver on 6th, 7th, 8th, 13th 18th Oct and 19th of Oct.

Today(16th of October) I have received a message that the seller has cancel your product due to the nondelievery of address. I would like to mention that they have not tried any single out of delivery attempt to deliver the product then how can they say nondelivery of address. I have attached the snapshot of the courier tracking for your better understanding. Please consider it.

After that, today I have found the address of the nearest hub where my product was currently located. I have seen my product on my nearest hub. so that's is clear that the seller/Flipkart is playing a game of foolness with the customer. I have asked the nearest hub executive to deliver the product but they suggesting me to please talk with the Flipkart support team and if they will unmark the cancel process then I can deliver to you. At the same time, I have talked with the Flipkart support team and requesting many times to please talk with the nearest hub and seller and please deliver my product but they refused to do this. They have stated a foo[censored]pdate that your product is reached at seller address so I can't do this but that time the product was on my nearest hub and still, the product is on mt nearest hub.

In this case, Flipkart/seller is playing a game because the current amount of product has been increased high so they have cancel my product without any updates with fake updates.

When I have purchased the product then i have used another user credit card to pay the amount and i have already paid on the same date. I had paid the amount on the 2nd of October and now they have done the product refund.

The main concern is, I have also used the phone exchange offer on this product. When I have seen the out-of-delivery status on 5th of October then i have format my old device to get the new one. Due to this, I have lost my all phone data, contacts details, SMS, important media files, and some very useful official client data. This is a big cheating case for innocent users.

You can see in the attached ekart tracking snapshot that they haven't tried any single attempt to deliver the product then how can they mark the address is non deliver or RTO. Please have a look of all attached images files for your consideration.

Further, i would request you to please take this case on your high priority as I need justice for the same as I am a common man with no big amount of money back up. I have taken this fund with my one of my family member to buy and now they are making me fool. I have also twitted everywhere to get the product delivery but no one has been resolving my product. I have only hope from you as I have a belief in you as you will get justice for me.

I need justice for:

- Financial fraud
-The lost data of my old phone
-Time wasting
- Loss of company data
- mental harrasment

Hereunder the product purchase details:

Order ID: OD[protected]
Product name:- iPhone 12(128 GB) blue colur
ekart tracking id: FMPP[protected]

I look forward to your help.