[Resolved] Flipkart — flipkart giving defective products

arun410

from Lucknow, Uttar Pradesh

Address:	Jammu, Jammu and Kashmir, 180001
Website:	www.flipkart.com

On 16th july2017 i received my order (Order id od[protected] from flipkart i am not satify with the product (Mobile) because the product have so many problems from the first day it was over heating, camera not working, when i charge the phone the touch is not working so i generated refund request as per flipkart policies. And i received a message from flipkart for approval of my refund (Screenshot attached). But the flipkart customer executive refuses my request, i have email many times to customer executive the team of flipkart to raise the refund request but still refund request is not intiated and telephone customer executive are saying that there is only replacement of the product not refund but i want refund because the product is defective and i cannot buy anything from flipkart.

Thanks

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Aug 26, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2017

Flipkart Customer Care's response We have taken up this case internally. We will get back to the customer with an update.

Verified Support

Jul 24, 2017

Flipkart Customer Care's response As per the complaint there was followup made and replacement will be delivered to customer with in mentioned timelines

Jul 26, 2017

Updated by arun410 I dont want replacement i want only refund.. ..

Jul 26, 2017

Updated by arun410 When i was complaint for product for the time, the refund will be generated, but flipkart representative cancel my refund without my permission, so i want only refund not replacement.