[Resolved]  Flipkart — flipkart had taken my money and now denying it saying we had not

Flipkart had taken my money and when talked to social media team(Nowsheen) and head of escalation # Neha(the two most fooling one ) they said that refund was initiated(it means they are accepting it that its their fault and they had my money and they had also sent an documented mail but now thay are denying for it, what does this means
I had sent all valid details but those ### are not providing me my money
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Mar 3, 2020
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Jan 16, 2020
Updated by jagdishsingh0097
why u had marked my issue resolved without even solving it
answer it
Verified Support
Jan 20, 2020
Flipkart Customer Care's response
We will revert on it.
Verified Support
Apr 20, 2020
Flipkart Customer Care's response
Hi, We are sorry for the trouble caused.
We would like to inform you that for the order ID OD[protected], The seller has received the payment once. I request you to contact the bank for further assistance.
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