[Resolved]  Flipkart — flipkart has delivered defect product but not at all replacing the product even after several number of follow ups

Website:

flipkart

Dear sir/mam,
I purchased swipe razor volte 8gb tab from flipkart on[protected]. Order id "od[protected]" cod payment mode.
And i recieved the product on[protected]. But when i recived the product, both of the sim slots were not working. So i applied for return request for the product replacement as per the return policy terms. After that first time technician visited me on[protected] and said my product will be replaced after his examination. After that no response from flipkart. Then i started calling to flipkart helpline but they said my return request has been cancelled by seller. Then i started calling everday to helpline but their reply was that thier backend team will call me and help about it. But no one contacted me regarding this complaint even they dragged it for 9 days. But everytime they r giving fake promises. But now they r telling me to go service centre instead of replacement. Please help me. Flipkart is cheating. I have all complaint numbers recorded with me.
Why should we pay amount for defect product?
Why should we go for service centr for new products?

Flipkart has to replace as per the 10 days return replacement acceptance.
Why flipkart is sending the fake updates of the sellers? I have paid money to flipkart and not to some other sellers.
Flipkart is robbing the the innocent people.

Whenever i call to helpline they are giving the reasons that due to technical error it is showing as return request has been cancelled automatically on behalf of me. What kind of a non sense reply is this?

I want my amount to be refunded or replacement of the product along with some penalty for wasting my time