[Resolved] Flipkart — flipkart haven't done replacement, now time is over.

vîshål güptã (rd)

Address:	Surguja, Chhattisgarh, 497001
Website:	flipkart.com

I have ordered vu 43 inch full hd led tv from flipkart and, and due to bad courier service it's not delivered and i have to pick up it from courier office, after 3 days when installation and demo was delayed, i opened the tv box and i hot screen was broken, so i called the flipkart and ask them from replacement, they says we will contact you back in few days fro replacement, and they don't call me or i haven't received any email, i have called them more then 5-6 times each time they saying same, and now it's 2 months of tv and still my tv was not get replaced, now they says the replacement period is over, what should i do now, i am from very middle class family the amount of tv screen pannel was almost 80% of tv price, i haven't used tv as it's broken. Really bad response from flipkart.

Order id - od[protected]
Mob no - [protected]

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Feb 6, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2017

Flipkart Customer Care's response We will revert on it.

Verified Support

Dec 30, 2017

Flipkart Customer Care's response Customer raised a complaint for screen damage. We interacted with the customer and informed him that the product was delivered in the month of October and he contacted us after 2 month so we informed customer that seller replacement policy is already crossed so kindly get in touch with the brand for further assistance. Closing the complaint from our end.