Flipkart — Flipkart hold the refund

Address:

Agra, Uttar Pradesh

I'eve made the order from flip kart after 2 days I'eve receive my mobile. After 3 hours o[censored]sing the mobile I feel that the mobile is not working well I call to flip kart customer care and they transfer my issue to his concern team after 2 day the concern contact me and he told me *PHP Spellcheck Trial* don't you try the replacement order I said ok give me replacement order after one day my replacement order has arrived after using the phone I feel same problem with the new phone and again I contact with the flip kart and ask them for refund and again the transfer my issue to special team after one day one lady contact with me and she said I you want refund go to our site and submit a request for a refund and she said that the refund option is not available so please choose the replacement option and I comment box please mention that you want refund I do same things. and she also create a pick up for 2 item... After 2 day a delivery boy call me and He want confirm my address for 2 replacement order I tell him (I don't want the item I want refund so please resubmitt the item and mention that I refuse the package for refund. Now The one week is passed and I didn't get my refund yet I am still waiting for my refund and still flip kart wating for the item...