[Resolved]  Flipkart — Flipkart hp laptop not replaced even after certified deficient on arrival (doa) by hp

Dear sir/ma'am,

Client no : Daman Dogra[[protected]]

Onsite engineer no : Karan Singh[[protected]]

I purchased hp omen 15 ryzen 7 octa core - (8 gb/512 gb ssd/windows 10 home/4 gb graphics/nvidia geforce gtx 1650) 15-en0004AX gaming laptop from flipkart on 02nd april 2021 with order id [od[protected]].

After 6 days i observed some defects in laptop and it automatically turned off then i requested a replacement product but the technician came and he thought its an issue with some software then he updated the software but after he went i used laptop for max one to two hours and it automatically turned off and was not turning on. So, i contacted hp customer care as their numbers were mentioned on the laptop to contact for help.

Hp customer support had sent onsite engineer to verify the problem and engineer had approved a doa (Deficient on arrival) certificate to hp and said that the same would be replaced after receiving a certificate by hp.

After 14 days, i received doa certificate from hp support team and they asked me to contact the seller and provide the certificate and get the product replaced by them.

So, i contacted flipkart as i purchased my product from flipkart for the replacement. But, flipkart executives are denying to replace my product even after all legal procedures and certification of replacement had been provided by hp to them.

I had even contacted hp after the response from flipkart. Hp executives said that i have all the rights to get my product replaced as they had done all the legal procedures and found my product to be defective an issued me a doa certificate for the same.

This type of response from flipkart is not expected. This is a mental torture for me as a consumer as i find flipkart cheating with me for using their services.

I request flipkart to take this matter seriously and provide a replacement/refund for the same as all the legal procedures had been done by the hp and all proofs are attached below.

Flipkart executives an approach service center or onsite engineer with the following case id : [protected]

I am attaching all the relevant documents for your reference.