[Resolved]  Flipkart — Flipkart Hp printer not replaced even after certified deficient on arrival (doa) by hp

Address:

4th floor, Indra Vikas, Mukherjee Nagar, New Delhi, 110009

Dear Sir/Madam,

Oder I’d: OD[protected]

Onsite engineer no : Sonu([protected])

Delivered on : 9 July 2023
Return requested : 9 July 2023

I purchased HP Smart Tank All In One 580 Multi-function WiFi Color Inkjet Printer from flipkart on 8july 2023 with order id(OD[protected].
First page of the printing was worse and issues have page jam and pickup.

Hp customer support had sent onsite engineer to verify the problem and engineer had approved a doa (Deficient on arrival) certificate to hp and said that the same would be replaced after receiving a certificate by hp.

So, i contacted flipkart as i purchased my product from flipkart for the replacement. But, flipkart executives are denying to replace my product even after all legal procedures and certification of replacement had been provided by hp to them. I
raised this complaint two times but both the times they took 1 week to contact me and refused to replace the product.
This type of response from flipkart is not expected. This is a mental torture for me as a consumer as i find flipkart cheating with me or using their services.

Flipkart executives an approach service center or onsite engineer with the following case id : BVBX9249

I am attaching all the relevant documents for your reference.