Flipkart — Flipkart is cancelling my return request even though my product is still under return policy.

Website:

flipkart.com

My Name: John Luther
My Phone No.: [protected]
My Address: Arihant Amodini, Taloja, Navi Mumbai, Maharashtra
Pin Code: 410208

On 6th August 2023 I raised a return request for the product "NAVIFORCE 9197 Fashion Sport Quartz Analog Digital LED Military Waterproof Wrist Analog-Digital Watch - For Men",
with Product ID-OD[protected].

The return request was raised on the same day as the product was delivered, and Flipkart offers a return for every product for a period of 7 days, and I raised the return on the very same day this product was delivered, but still Flipkart is cancelling my return. As of now, I have raised a complaint more than 10 times for the same product for the same reason, which is Flipkart is cancelling my return request.

I wish to return this product because the watch I received is too big and I cannot wear it. Every time I raise a complaint, Flipkart gives a resolution date which is 4 days later than the date the complaint is raised. However, soon after 24 hours, Flipkart cancells my complaint without calling me or giving me any resolution at all.

I want this product to be picked up immediately by Flipkart, or else I will raise a complaint at the consumer court as well because as I mentioned earlier, this product is still under the return policy and Flipkart will have to take responsibility for it.

I am sharing images of the complaints I raised.