Flipkart — Flipkart is not recognising my IMEI number on exchange

I ordered a new mobile from Flipkart with exchange of my old phone, when the delivery executive came to pick my order at that time the IMEI number entered by the executive in the Flipkart app for checking the device showed that the IMEI number is not from the said brand and model. Even though the IMEI number was found direct from the device and the device was the same as it was mentioned for the exchange, due to which I had to cancel my order
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