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Flipkart — Flipkart is not verifying my phones IMEI number

Flipkart is not verifying my phones IMEI number For exchange offer. But amazon is verifying the same IMEI number. I have purchased my Iphone 11 from flipkart 1 year ago. Now i apply for an exchange of this on flipkart through exchange offer to buy another product, the phones IMEI is not verified by flipkart.
Please go through my complaint and take necessary action.
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