|Address:||Nellore, Andhra Pradesh|
I am writing to express my extreme dissatisfaction and disappointment with the services provided by Flipkart & jeeves.
I am writing to you today to address a matter o[censored]tmost importance regarding my Complete Mobile Protection plan for Motorola Mobile, which I purchased on March 8, 2023, and registered under the reference number CMFKGR[protected] on July 8, 2023.
After a week of time, Jeeves returned my mobile due to Lidquid Damages were not applicable as per my Mobile protection plan.
Then, I sent a mail regarding my mobile complete protection plan covering the Liquid Damages (LD) and I spoke with their customer care, They logged a new claim ID: CLCMR[protected]. Again they agreed to pick it up. After receipt of my mobile at their end, they asked for the processing fees of Rs.1000. I asked for the proof of photos for LD.
They sent the photos and specified that water was entered.
I paid the amount of Rs.1000, and after a week of time, Jeeves wrote a mail that your mobile was unable to be repairable Hence, a 70% refund amount.
I kindly requested a replacement for my mobile device with the same features, in accordance with the terms and conditions outlined in their policy. However, I did not receive any response to my initial request. Instead, I have been informed that my claim has been approved for a 70% refund, citing that my device falls within the 5-8 month range for coverage.
I would like to bring to your attention that, in accordance with their Terms and Conditions, I am entitled to either a replacement mobile device or an 80% refund, with an already paid processing fee of Rs. 1000. This policy is in place to ensure fair treatment for customers like me who have faced extended delays and inconveniences due to issues.
In the above instances, very surprising that Jeeves was not responding properly, then I contacted Flipkart, but they simply told me that we were not supporting this. This issue will be cleared by only Jeeves, Flipkart is not responsible. But I had sent all emails cc to Flipkart too. I used their platform and Jeeves was also their sister concern and also Flipkart only recommended Jeeves for a mobile protection plan, but Flipkart has not taken responsibility.
Regrettably, I have been experiencing severe service delays and a considerable loss of time, spanning approximately three months, as a result of the subpar service provided by both Flipkart and Jeeves. This has caused me significant stress and financial loss, as I have been forced to purchase a new mobile device out of necessity.
I implore you to review my case thoroughly and provide a prompt resolution in accordance with your own policies. I believe that a fair resolution, such as a replacement mobile device or an 80% refund with the specified processing fee, is both reasonable and in line with your terms and conditions, please see the link of tnc https://www.flipkart.com/pages/complete-mobile-protection-tnc
I sincerely hope for your immediate attention to this matter, as it is of the utmost urgency. I trust that you will prioritize customer satisfaction and adhere to the commitments.
Thank you for your prompt attention to this matter in advance. I eagerly await your response and resolution to this issue.
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