[Resolved] Flipkart — Flipkart not accepting my return request

Manoj1427

from Mumbai, Maharashtra

Address:	380054
Website:	www.flipkart.com

Hello sir,
I am manojchauhan ([protected]) i have order moto g turbo edition mobile from flipkart @tue, 18th apr and received at mon, 24th apr then i have done return request due to network related issue @tue, 25th apr but get a call from your team and they denied my request and tell me that she send a technician to check mobile i have tell a technician at thursday to come tomorrow before 2 pm @28 april 2017, friday but he don't come @ time sat - sun i am on leave so tell him to come @ monday but he don't come also @monday says they today is employee day so no one can come there (What a fake reason?) my tech visit case id = 2444577 my problem is genunue please resolve it or accept my return request asap today tech visit done @2 may 2017, he says me that here coverage is ok so no problem... That point i have already discussed with flipkert team that in ahmedabad network is ok but in my village near dhandhuka network not ok how can i conferm it? Then she replies in call they told me that technician came with all acessories so no need to go to village now he come here without any kinds of testing tool and directly says that no any faults in mobile
What a ruff answer? Help me what can i do??

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Jun 7, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

May 07, 2017

Flipkart Customer Care's response We called the customer on 3rd May and customer agreed that there is no network issue in Ahmadabad but there is a network issue in his village (Dhandhuka). We informed customer that this is a network feasibility issue and this will be solved if he selects the network manually. He denied and was asking for return. Informed customer that as per our technician there is no network issue in Ahmadabad but there is a network issue in his village (Dhandhuka) so we will be not able to take the return. Closing the complaint from our side.

May 17, 2017

Updated by Manoj1427 Yes But its a Faulty mobile, other moto G mobile works perfacts in my Village (Dhandhuka) there is no any network issue but its happened in only this peice which was bought from flipkart