[Resolved]  Flipkart — flipkart not accepting my return request for refund for asus zenfone 5z

I had ordered the asus zenfone 5z order id =
Od[protected] on 23rd july. I noticed that the description about the product regarding the camera and battery life was exaggerated. The selfie camera is not at all living up to the expectations. It performs very poor in low light conditions. The battery life is worse. The device heats while charging and also while day to day use. The technician that they sent to resolve the issue was of no use either. Flipkart says that they have easy return policy which again is fake. I have asked 2 times for a return for refund.
First they cancelled the replacement and now they are not providing the refund as well. I am very much disappointed in the service they are providing for the returns. I strictly want a refund for the product.