[Resolved] Flipkart — Flipkart not delivering product or not refunding money for last 3 months

Gautamsahani

from Chennai, Tamil Nadu

Address:

560034

I have ordered in flipkart a nilkamal thames office chair from my wife's account on 1st may by paying rs. 5199/-. But still it is not delivered, every time i am asking they are just changing the delivery date. I want my money should refund and for that also i requested so many times but they are not refunding also. I am struggling this issue more than 70 days till today. When ever i am calling to customer care they are saying your issue will resolve within 24 hours. But its already 70 days passed, neither i have not received the product i have ordered, nor got the money refund. I also requested them to connect me any higher officer or escalation manager but that also they refused. It is very pain for me know to get the money back from flipkart.

My order id-od[protected]

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Aug 15, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2017

Flipkart Customer Care's response We have taken up this case internally. We will get back to the customer with an update on it.

Jul 12, 2017

Updated by Gautamsahani Hi,

Still i have not received any response from Flipkart. My order id-OD[protected]. Pls refund my money.
my contact number is [protected]

Verified Support

Jul 12, 2017

Flipkart Customer Care's response This is to inform you that the seller will initiate the refund amount of ₹ 5, 199.00/- to your bank account by 19th July 2017 and once initiated it will be credited within 6 business days as per standard banking procedures. We're sorry to trouble you and appreciate your patience and understanding in this regard.

Jul 16, 2017

Updated by Gautamsahani On 13 th july around 5pm, i got call from [protected] this number saying, calling from Flipkart Account Department, to return money immediately need card details, so i gave card number.i got debited Rs 5199/-.Now for this Flipkart delivery problem, i lost another rs 5199/-. So i need compensation for this from Flipkart .For this fraud i have lodged complaint in Cybercrime.

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Comments

adWyt daZ

from Ponnani, Kerala

I had an account in Flipkart before but now whenever I try to log in, it says account is expired please contact customer service .please help me retain my previous account.