[Resolved] Flipkart — flipkart not providing replacement for oppo f11 pro phone | |
Phone problem: I purchased oppo f11 pro mobile from flipkart, And after just one day o[censored]se i find front camera is faulty, After switching to front camera it start and shows main camera on screen instead front, So initially i thought it's a software bug, So i did reset camera settings, soft format, hard format and every time camera works for half and hour and failed again. Replacement issue with flipkart: So i placed replacement request on flip kart, First they called me on my phone and told me to do server setting related stuff which was not worked for me (And which was i already tried before their call), then they arranged technician visit to check phone. Technician 1st visit: So technician visited on the same day and again he did hard reset and cancelled my return request, Even after i told him that after some time camera will stop work, And just after 20 min it failed. So again i placed return request and flipkart again arranged 2nd technician visit. Technician 2nd visit: Technician visited again on next day, and again he did hard reset :), And he was there when camera failed again so he took video and photo as a proof and send that video to his organisation, And they suggested to check software update, Which i already did, but on that same day new update was released which was about (2.5 gb), so technician again cancelled return request and told me to check after update over wifi. Now i just updated phone at my home and it's still not working. Flipkart is very slow to provide quick solution, i'm really frustrated because of all this. Please check video which i uploaded on youtube: https://youtu.be/jZZcAxQ139g Mobile model number: oppo f11 pro (Aurora green, 64 gb) (6 gb ram) Delivered on: 7th oct 2019 evening Placed replacement request on: 9th oct 2019 morning Order id: od[protected] Communication id ref: in[protected] Return req id 1:[protected] Return req id 2:[protected] Return req id 3:[protected] Current return req id:[protected] I don't want to repaire my phone at authorized center since it's just 3 days old, and fall under 10 days replacement guarantee. So i need replacement asap. Please check video which i uploaded on youtube: https://youtu.be/jZZcAxQ139g Was this information helpful? | |
Nov 16, 2019 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Oct 15, 2019 Flipkart Customer Care's response We will reevret on it.
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