[Resolved] Flipkart — flipkart not replacing my faulty mobile

Mohamed Yazar

from Sivagiri, Tamil Nadu

Address:	603209
Website:	WWW.Flipkart.com

Mobile handsetsflipkart not replacing the phone

My name : mohamed yazar

I've bought asus rog phone 2 (8gb, 128gb) through flipkart and the phone is having display problem.

For that i've put a replacement and they have registered a technician visit for me

The technician even checked my mobile display and told me it's display problem he took pics mobile with the reddish tint issue and told me he will update to flipkart.

The problem : the technician has given a fake update to flipkart that the issue is resolved although the issue is not resolved.

I'm having the picture of my faulty device which is having red tint issue below 30 to 0 % brightness.

Now what should i have to do?

The technician was from jeeves.co.in company which has tie up with flipkart and all the problem was with the technician who was giving wrong updates to the flipkart company.

Below i've added pics of my mobile with red tint issue for reference.

+2 photos

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Feb 6, 2020

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2019

Flipkart Customer Care's response Hi,
We are sorry for the trouble caused.
We are glad to inform you about your return request of the product has been approved by the seller. We are happy to let you know that the courier service provider will pick up the product from your address by 13 Dec 19 and the delivery of the product will be on the same day. You can expect more updates once the item shipped. You can also check your order status here: http://fkrt.it/bqWLi~NN [After Shipment].

Verified Support

Dec 30, 2019

Flipkart Customer Care's response Hi,
Sorry for the trouble caused.
We would like to inform you that as you denied for tech visit return request of the product has been canceled. hence closing the case.