[Resolved]  Flipkart — flipkart not replacing my product

Address:	New Delhi, Delhi, 110045
Website:	Flipkart. Com

This is regarding my recent purchase from flipkart of honor 10 on 27th and i reported that the device was overheating a lot during gaming and which caused the device to lag afterwards and regarding this a technician was sent which came and said that we do only procedure that seller has told us that was recording a video for 20 mins and checking temp to which i informed him that the issue they check with recording only tests cpu and there is a problem with my gpu not cpu to which i told that he will be forwarding the problem to flipkart and that 50c was way above normal and hopes flipkart does something. After this all this was told to flipkart by me to which i got a reply saying that they are arranging another tech visit inspite of my telling them that issue was hardware and previous tech reporting the same (Special mention of the problem by him as it doesn't fall into the procedure through which they were testing). To which i was assured by flipkart if this time technician isn't able to resolve the issue, they will resolve it later and same thing happened once again the tech guy came recorded video and told me this is only what they are told to do and mentioned my problem in his report and said that flipkart can only resolve this problem so i went to flipkart once again and there once again i made to hear the same words and was told that another tech visit is scheduled (3rd time) and they start pretending like they don't care about the problems and just want 10 days replacement policy to pass so they can get out scott free. And today morning i get a call from tech company which is responsible for tech visits and was informed that they already sent technician 2 times and they have already mentioned the issue to flipkart and there's no point to another tech visit and told me that i need to talk to flipkart. So i once again talked to flipkart and i was made to hear the same exact words like previous time saying that i need to visit for. Tech visit only then the issue will be solved. And i told them about what the tech company said and they seem like they don't care and keep posting the same words.

So if this isn't a scam i don't know what is i just asked flipkart to replace a faulty flagship device that they delivered to me and i keep getting harassed by them and it has been a week i have 3 days left for deadline and i'm afraid that's what flipkart has been aiming for all the time, so kindly request help to get me my money back cz i don't think they have any faultless devices left with them, theses sale looks like a big old scam to me of selling faulty devices and then making customer keep them by not doing anything.

Fyi - flipkart chat personale are the worst customer service i have ever seen anywhere.