[Resolved] Flipkart — flipkart not replacing the defective product not refunding the money

princegarg6781

from Delhi, Delhi

Address:

Jind, Haryana, 126112

On 6th on october, i have raised complaint regarding replacement but flipkart keeps on cancelig my request by giving sily resons which are even their fault not mine.
Some times their engineer didnot visit to review and made a fake update an even after calling did not do anything
2 times his wishmaster didnot pick my product to replace
Flipkart executives didnot help me in any manner, they just make my compaint forwaded and give me time of 4-5 days
These guys are just passing time as more that one and half month passed
The are just cancelling my request and when i make a call these guys then place an another one
But as it is 22nd of november now, my problem is still not resolved

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Dec 27, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Nov 23, 2019

Flipkart Customer Care's response We will revert on it.

Verified Support

Feb 24, 2020

Flipkart Customer Care's response Hi,
We're sorry to hear that you're facing issues with your "Samsung Galaxy S9 Plus (Midnight Black, 64 GB)". We are happy to let you know that the seller has confirmed the pickup of the order from your address. The seller has shipped the replacement to you and it would reach you by 10 Dec 19. Your kind understanding is appreciated.