Flipkart — Flipkart Order not placed but money was debited from bank.. After 16 Days also no response.

Address:	Bengaluru, India
Website:	www.flipkart.com

I never faced such a very bad experience from any other online purchases before rather than this, I was ordered one automatic washing machine from Flipkart on December 8 2022 ( Order ID - OD[protected] The purchase was prepaid and amount of Rs: 22590 and 200 Super coins has been deducted from the account same time. Until Today (24-Dec-2022) order status is still on Pending Due to the reason showing Payment not Confirmed from Bank. I already Spoke with Federal Bank regarding this and they said amount of 22590 is already sent to the Merchant (ARN-No of Transaction given from bank) and if Merchant raise a refund request only they can refund the money. I called 10 times between these days with the Flipkart Customer care service ; they always face technical issues or not ready to transfer the call to higher end department. Always getting the same reply within 24hrs to 48hrs i to receive a call back from Flipkart concern department. Still no response. I supposed Flipkart had a better customer care department. I look forward to hearing from you and to the resolution of this problem.