Flipkart — Flipkart : out of delivery area pincode-address mismatch and turning off call

Website:

www.flipkart.com

I ordered a Moto g51 on 17 September 2022 through Flipkart. When I was tracking it, I found that it showed the status out of the delivery area (Pincode-address mismatch). They have delivered many times in the past to the same address and my Pincode and address do not mismatch. Why they are doing so? If cannot deliver they should have told me when placing the order.
Order id : OD[protected]
Order date:17 September 2022 8:32 pm
Amount paid:₹ 11, 278 through debit card

When I reach customer support they were giving irrelevant answers and turning off my call after 20 minutes discussion