On December 27, 2021, I received a notification from the Flipkart app that my cancellation request for a webcam cover had been accepted. However, I had not actually made a cancellation request. I then received a WhatsApp call from a number (+[protected] from someone claiming to be from Flipkart. The caller said that he had come to return the webcam cover but that my phone number was not reachable, so they had called me on WhatsApp. I told the caller that the webcam cover had already been canceled and hung up.
The caller then pinged me again and asked for a PIN so that they could cancel the order. I was busy in a meeting and did not think clearly, so I gave them the PIN. The caller then used the PIN to order a number of Myntra gift cards using my Flipkart Pay Later account.
I am very concerned about this fraud. I am not sure how the fraudster was able to access my Flipkart account, but it is clear that there is a problem with Flipkart's authentication process. I am also concerned that the fraudster knew exactly what I had ordered last time, which is impossible without having access to my Flipkart account.
The fraudster also asked me to share the OTP that I received from Flipkart to cancel the order. I should have known better, but I was busy in a meeting and did not think clearly.
I have already contacted Flipkart customer service and they have registered my query. However, it has been more than year and I have not received any help from them they just ask to pay money. I have also filed a cybercrime report and given a written complaint to the nearest police station.
It has been more than a year since my CIBIL score has been drastically impacted due to this fraud. I have been receiving calls from banks and creditors, and I am being constantly harassed. I have called Flipkart several times and asked them to escalate the matter to their higher management, but they have not done anything. It seems like they do not have any proper channel to solve these kinds of problems.
I am writing to you today in desperation. I am just a freelance teacher and I do not have a lot of money. I am also very worried about my future.
Thank you for your time and attention to this matter.
Regards,
Mukesh
[protected]
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