Flipkart — Flipkart pay later overdue issue which reflecting as a personal loan in my Cibil Report

Website:

Flipkart

Hi, myself Karunakar Reddy Patlolla.
I have an issue with Flipkart pay later option which is, I have a pre-approved pay later amount of 25000 which I didn't used till date. But it was reflecting as a personal loan in my Cibil Report in the name of IDFC FIRST BANK.

As I didn't used any of the Flipkart pay later amount still was showing as I have used the amount and paying 149 rupees every month. And this 149 rupee installment was not paid in the month of August 2022, that is the reason my Cibil score has decreased by 83 points.

So, I raised an issue on this with Flipkart and they said it will be resolved by November 3rd initially, then postponed to November 4th, Now the status is showing as unresolved.

There is no proper response from Flipkart when I tried to contact them.

I need a proper response from Flipkart about the Flipkart pay later amount which is reflecting as a personal loan in name of IDFC First Bank in my Cibil report as soon as possible.

Ticket no (Flipkart): IN[protected]
Loan No (IDFC First Bank): 28428987