[Resolved] Flipkart — Flipkart returned, pickup & refund rs 10999 mobile mi4 order id od[protected]

Kirit Vachhani

from Rajkot, Gujarat

Address:

Bangalore, Karnataka

Flipkart .. Instead of mobile pickup & refunding Rs 10999 flipkart offering replacement, technical assistant etc, but heavy quick heating & my own health problem i doesn't want to use mi4 mobile. We also offer flipkart to refund me others then cash by way of gift coupon, wallet, exchange items etc but there's no response. We received mi4 Mobile on 24/09/16 and same day put request for return/refund of Rs 10999 due to heavy heated on first boot (then still mobile is switch off) onward my return request accepted by flipkart and SMS received that " We have scheduled a pickup for the product by Monday, Oct 3, o9:10AM " instead sms or pickup mobile after three days i show a message in my flipkart account that we are flipkart unable to refund for mi4 mobile as per our policy. Please help me for solving my problem

Vachhani ( [protected]/[protected])

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Dec 19, 2016

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Oct 17, 2016

Updated by Kirit Vachhani Flipkart own refund policy " seller is responsible for refund "

With reference to your email dt 17/10/16 inform me that SuperComNet is not to refund only offer replacement of my OD[protected].
The heavy quick heating & my own health problem i doesn't want to use mi4 mobile.(refer my all communication)
Please stop replacement drama etc. and directly refund Rs 10999
Today 12:16 dt 17/10/16 courier boy came with replacement mobile packet i refused to accept and returned it .. for you information
Further immediately provide me the all record of our messages regarding mobile order, delivery, cancellation, pickup, refund, technical assistance, and flipkrt own return(refund) policy information from your record.
Above information required for file a refund issue claim in consumer forum, otherwise i file refund claim againt you on the ground of information available with me in forum.

Thanking you

Verified Support

Nov 08, 2016

Flipkart Customer Care's response As the issue had already been addressed.