[Resolved]  Flipkart — flipkart scam and malpractices

I have ordered a mobile handset through flipkart named Samsung Galaxy Note 9 128GB on 22nd december 2019 and the product was delivered on 27th december. When i unboxed the product i made a vedio of it(in the vedio one can clearly see the void seal written).During the unboxing i found that the factory seal was tampered and void seal was written on the box.Hence the product provided was either a refurbished product or an used one.The phone had a scratch on screen and had some technical defects.When i requested for refund, the flipkart service team is not confirming the return or replacement and arguing that the phone is not refurbished even though it has tampered factory seal. {The order ID of the product is OD[protected]}
I kindly request the authorities to look into this matter.