Flipkart — Flipkart scam selling used Laptops

Ritam Mallick CSE 110

Sep 18, 2021

Address:	6/19 Trunk Road , A Zone, Durgapur-04
Website:	www.flipkart.com

On 19.01.2020 I ordered Acer Swift 3 (order id:-OD[protected] worth Rs.44990 from flipkart and got deliverd on 05.02.2020. I received a damaged product(having keypad issues) and replaced so replaced it. Flipkart sent me another product replacing that one. It was okay till I discovered that I recieved an used refurbished product even after replacing from Flipkart. I was facing issue with my charging port and I raised to customer self service in Acer website at (https://customercare.acer-apac.com/). I put my SNID no.
( NXHBJSI00193701D7B7200 ) of my laptop and discovered that it was purchased on 19.09.2019 ( which is 5 months before my invoice date) and my warranty expired on 19.09.2020 which should be 05.02.2021 (as of 1 yr warranty). I am disappointed with Flipkart regarding this scam.They are selling the used laptops to the customers . I want a full compensation for the scam and i want this issue to be solved. Please give my money back Flipkart. I wont pay you for an old product. Please take back the laptop. I will take legal step for it and will visit consumer court if my issue isn't solved.
Attaching the proof below for the issue.

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Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2021

Flipkart Customer Care's response We will revert on it.

Sep 21, 2021

Updated by Ritam Mallick CSE 110 The day I posted about the above issue on consumer complaints I received a call around 7:50 am the very next day on 19.09.2021 from [protected] stating that it's from Flipkart. I got the call on the no. that is related to the above mentioned order and the person who is interacting with me about the issue knows all the details for the above order. At first, I believed him coz he already knew about the same issue and was ready to help me with replacement and refund. Then I was asked to install Anydesk app from PlayStore and was told to share the id with him. I also did that. Further I was told to share the bank details of mine related to the order for the refund. Then I realized that I was going to be scamed by him. Then I argued and denied to share my personal details with him and after that he understood that I caught him. And after saying some bad slangs he cut the phone. I was surprised how he got the details about my order and the related phone no. with it as it is only accessible by Flipkart only. Please look into the matter for this issue coz I think it was internally done by Flipkart. I will go with legal procecution in the consumer court about this issue also if my personal data is being shared with the 3rd party. Gradually Im losing my interest to shop with Flipkart. Kindly look into it.