Flipkart — Flipkart sellback amount not received

Order ID: OD[protected]
Invoice Number# SAAD1B[protected]
Product sold - Realme 5
Product Expected value- 4750/-
Product exchange value:- 3150/-

Kindly refer to the above;
I have sold back my phone to Flipkart on their Sell-Back policy on 12.08.2022. They have took the phone on 12.08.2022 but till now they have not send me the sellback amount which is of 3150.

The company sends a box with just a card but no voucher to be redeemed.

Upon complaining them they claims that backend team will contact me but till now no resolution is provided.

I have complained them several times but there has been no resolution from the company's side. Their helpline are not cooperating with me and delaying the matter day after day so i had to complain it here finally.

Looking forward for a resolution as soon as possible and a compensation for my time loss .

My contact:-[protected]
My E-mail ID: [protected]@gmail.com