[Resolved] Flipkart — flipkart smartbuy alpine tower air cooler

best2sam

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500008

Recently purchased almost a month and im requesting the service call minor issue to be fixed but flipkart and smartbuy both are asking to send email wait 48 hours and then phone to ask the status again asking to send email...

I am really disappoint with flipkart customer who do not take this issue seriously and their service provider dont care if you read review of others customer

I dont know to whom should contact to get solve this kind of issue

Order no. Od[protected]

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Oct 9, 2019

Complaint marked as Resolved

Thanks for consumer complaints. In for their platform and prompt action

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2019

Flipkart Customer Care's response We will revert on it.

Oct 08, 2019

Updated by best2sam i was given by email technician no but i was able to his call back just today wherein he mentioned that he didnt get any request or ticket no to visit me... very disappointed

i am going to lodge complaint with consumer court soon...

Oct 09, 2019

Updated by best2sam Customer service open and closed my ticket because my mobile was unreachable but I asked why not send email before closing?

Somehow open new ticket and finally after almost couple of week technician visited and found there is temporary solution for water blowing or throw by blocking water amount..

Anyway I closed this ticket and hope smartbuy customer service improves their level of service to attend complaint professional way

Thanks for flipkart customer service and consumer online for their support and platform to solve the issue immediately

Verified Support

Oct 10, 2019

Flipkart Customer Care's response Hi,
Thanks for writing in.
We are sorry for the trouble you had to go through.
We would like to inform you that Kindly contact brand on [protected] or email id <[protected]@flipkart.com> for further assistance, Hence, we are closing this complaint from our end.

Verified Support

Dec 27, 2019

Flipkart Customer Care's response Customer raised a complaint regarding the warranty of the product. We have interacted with the customer and informed to customer to contact the brand customer care on[protected] or email ID [protected]@flipkart.com, for further assistance. Hence, closing the complaint from our end.