[Resolved] Flipkart — fmpp[protected] not delivered yet

ganesh.sonawane07

from Mumbai, Maharashtra

Address:

Dombivli, Thane, Maharashtra, 421201

Hi Team,

My Product suppose to deliver on 19 july, but yet not received any update from flipkart nor from Ekart, i am trying to reach ekart, but call is not connecting.
Today is 23 June but still my order is not receive, they have promise me 24 july but i will feel my product will not deliver.

Please take action on them asap.

Kindly look into this. Order has been dealy since last 5 days.

Order no.ID :- OD[protected]
Contact no. [protected]

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Feb 3, 2020

Complaint marked as Resolved

Product delivered to me and using since last 6 months. No issues

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2019

Flipkart Customer Care's response We will revert on it.

Jul 24, 2019

Updated by ganesh.sonawane07 They promise resolution today, now it's 04:20PM, still no proper update from Flipkart team.
i called customer support team, they are saying ""Sir please wait till 9PM, concern team will upadte you.""
They have not done anything in last 5 days, what they will do in next 4-5 hrs.
I want my product vivo z1 pro 6gb 128gb sonic black delivery at home.
I dont need any excuse no more.

Jul 24, 2019

Updated by ganesh.sonawane07 Just now i had word with Senior agent from flipkart team, he schedule the product delivery date for tomorrow.
He used some application which they used to reschedule the product. Now the question remains as below.

1. I will get delivery tomorrow?, or he just reschedule the date to finish the call from his end.
2. I will be happy, if get delivery tomorrow. They why not any agent done this before???
3. If not delivery by tomorrow, then how long i have to wait and how much time i need to waste againt ?? again which date they will fix ??

Since last 5 days i have waste my value able time and energy, i was tense and worried. Who will repay for it??

I know flikart is handlling thousands of customers, but there should be standard process where someone from your team should at least call customer and assure them, if you will not get product will arrange for you same product in next 2-3 days or asap, let the investigation goes on. This assurance will have customer faith on flikart and i hope he will be happy to continue with you.

Jul 24, 2019

Updated by ganesh.sonawane07 This is the proof, let wait for tomorrow.

Jul 25, 2019

Updated by ganesh.sonawane07 Hi All,

my product is out for delivery, i hope will get it today. i had word with delivery guy, he said"i will reach there by evening, i will try to deliver today"
I will update on this soon.

Jul 25, 2019

Updated by ganesh.sonawane07 Hi Team,

I got product delivery just 10min ago, i will check product and update status.

If logistics team were holding product since last 6 days, flikart should take strick against them.

Verified Support

Feb 04, 2020

Flipkart Customer Care's response Hi, Thanks for writing in. We are sorry for the trouble you had to go through. However, we're writing to let you know that the courier service provider has confirmed that the delivery of "Vivo Z1Pro (Sonic Black, 128 GB)'' was delivered to you on "25 Jul 19''. Have a nice day!

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Comments

ganesh.sonawane07

from Mumbai, Maharashtra

hi Team,

I need resolution today or i will raise complaint aginst you.

Since last 5 days you did nothing and wate my 5 days in following up with you.

You have not emailed there is no evidance what work performed on my product delay.

Kindly call and explain me asap.