Flipkart — formal consumer complaint against flipkart for damaged & incomplete return and unfair spf claim rejection

To,
The Consumer Grievance Redressal Officer,
Flipkart Internet Pvt. Ltd.

I am filing this complaint regarding an extremely unfair and negligent handling of my seller claim by Flipkart.

Issue Summary:

I had received a customer return for Order ID: OD[protected], and the return package delivered to me was damaged/torn, and a major component of the product — the choli/blouse — was missing.

I had originally shipped a complete set: Lehenga + Choli/Blouse + Dupatta, which was clearly mentioned in my listing and Sales Package details. However, the return handed back to me was incomplete and tampered with.

Flipkart’s Wrongful Action:

Despite clear proof and the missing component, Flipkart rejected my SPF claim with the standard response stating that the “flyer was the same.”
This reasoning is unacceptable because:

An intact flyer does not prove the internal product was complete.

The returned package was visibly torn/damaged, indicating mishandling.

The missing blouse makes the item unsellable, causing direct financial loss to me as a seller.

I claimed only for the missing item, not for any extra compensation.

Flipkart failed to consider the listing details and the actual components shipped by me.

This shows severe negligence in handling returns and a biased claim verification process that unfairly penalizes sellers.

Relief Requested:

I request the consumer grievance team to:

Reopen and approve my SPF claim immediately,

Investigate the mishandling/tampering of the returned package,

Take strict action on improper return checks and false rejection reasoning,

Ensure such losses are not pushed onto genuine sellers.

If this matter is not resolved promptly, I will be compelled to escalate the issue to the National Consumer Helpline (1915) and file an official complaint with all evidence.

Seller Details:

Name: Trendzly LTD