Flipkart — Fraud and wrong commitment

Address:	411041
Website:	Www.flipkart.com

Hi

Hope everything is fine. I have one issue with flipkart. I ordered one gift for my wife which was cell phone of vivo from flipkart, order number is OD[protected]. When I received the product, the product was not there inside, I tried to stop courier boy also but he was gone till that time. Immediately I called customer service one of the associate said me that, replacement will be arranged the first message I got from flipkart was

Replacement Arranged: The seller has arranged the replacement for your order OD[protected] and it will be delivered by 21-Oct-2016. Please check your email for more details.

After some days I received a message from flipkart was

Return Update: Sorry, the seller is unable to fulfill your return request for VIVO V3... with order id OD[protected]. Please check your email for more details.

I called customer care service department again, I said i want to talk to your team lead the associate transferred the call to team lead her name was mahek, she kept me on hold for sometime, after unhold she said we have escalated the issue to our so and so team will be resolved within 48hours. I said her iam getting a mails from flipkart that there are unusual return from your end so our system is cancelling the request, I informed her I have never returned any product or even raised a complaint in flipkart, she said let me check. She checked and informed me that I can see that you have never return any product in flipkart or even raise a complaint then too you are getting such emails from our email team it means that it's our fault your history is very clean in flipkart, it's fault of our back end or email team which sends such messages, and she promised me that either you will get a replacement or a refund of your product, I called customer service after 48hours again as issue was not solved even after commitment given by senior, I spoke to team lead same thing he did and informed me the same and said to reply on [protected]@flipkart.com . I did that also, after emailing I called customer service again they promised me within 24-48hours it will be solved but still same thing going on. I tweeted to Sachin Bansal and binny Bansal on Twitter so that they come to now and they would help but no in reply iam getting a response of flipkart support on Twitter with same commitment. Iam really really frustrated what to do, for people like us 15, 000 is very big amount. I saved money from last three months for this gift, but never expected this from flipkart.
I watch your show everytime, iam big fan of your, you are the last hope for us. Flipkart people are not at all helpful. Will be very very grateful if you help me in this matter.
Hoping for sonner reply.

Thanks and regards,
Puneet Sabhlok