[Resolved] Flipkart — fraud company with fake warranty - beware of flipkart | |||||
Dear Sir, On 11 Jul 2018, i ordered online "Redme 5A (Grey, 32 gb) from flipkart (Order no : OD[protected] and which i received on 13 Jul 18. While using the same i felt that overheating and poor power backup problem is there so i put replacement request to their customer care executive on phone so he told me to do some action on telephone only, problem remain same even after doing all those step including factory resetting so they arranged for technician visit. on 18 Jul 2018, Technician confirmed that device have heating issue along with poor battery performance (in writing) after doing long troubleshooting. After that when i contacted to flipkart customer care executive on phone, he inform me that device will replace by 23 Jul 18 but on 19 jul 18 when i checked my order status in Flipkart, I found flipkart rejected the replacement without informing me with this remark "issue resolved by troubleshooting". So again when i was trying to contact them through telephone, their customer care executives are not reachable even after putting call back request twice so i tweet them in twitter. From twitter i got this reply "Sorry to hear that. We'll get in touch with you to fix this" but now when i check flipkart i saw they mentioned one more technician visit in their website against today date ie 19 Jul 18 whereas in actual no one visited my place on 19 Jul 18. Now after seeing all these attached proof anyone can find out very easily how flipkart makes their customers fool here. Once their technician confirmed the problem then also they are not ready to replace and without sending their technician they simply update their system from their AC offices only. So now i want full refund of my amount (instead of replacement) immediately as am no more int in Fraud company ie Flipkart who do fake promises and give fake warranty. Was this information helpful? | |||||
Aug 28, 2018 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Jul 24, 2018 Flipkart Customer Care's response We will revert on it.
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