[Resolved]  Flipkart — fraud in replacement process

Address:

Varanasi, Uttar Pradesh, 221005

I purchased a msi laptop from flipkart on 4th may 2019 which was delivered to me on 6th may 2019.
Unfortunately the laptop had issues with the display which were not software issues and hence couldn't be resolved.
So i raised a return request on 8th may 2019, the first request was cancelled on 9th may i don't know on what basis,
Then i raised another return request on 11th may which was accepted and the maximum date for replacement was given to me as 20th may.
The wishmaster came on 20th may but didn't provide the replacement because he wanted the laptop to be more than 50 percent charged, i asked him to wait but he said that he will come tomorrow, fair enough.
Now the maximum date for replacement was given to me on 24th may 2019.
Now late night at around 2 am on 24th may i receive a message saying that my return request has been cancelled, again without any reason.
Now i can't raise another return request since the return policy was for 10 days and it ended on 16th may.

This is the level of fraud and scam happening with the customers and that too by a reputed e - commerce website like flipkart.

Probably the on ground team or the seller is at fault but it is the customers who are suffering.