Flipkart — Fraudulent payment practice by flipkart delivery executive

Address: New Delhi

I am writing to report a serious issue regarding a recent exchange order processed through Flipkart. The matter involves fraudulent behavior by a Flipkart delivery executive, which has resulted in financial loss and a breach of trust.

Details of the Incident:
1) During the exchange process, the delivery executive informed me that my mobile had some usage marks, and as a result, the exchange value would be reduced by approximately ₹3, 000.
2) I was instructed to pay this amount via UPI as part of the Cash on Delivery process. However, I discovered that the payment was directed to the delivery executive's personal account, raising immediate suspicion.
3) Upon questioning the delivery executive, I received an unclear response. I promptly reported this issue to Flipkart's support team.
4) Flipkart support advised me to verify the invoice and raise a complaint if the amount was not reflected. Upon checking, only ₹700 is documented as COD in my invoice, meaning an excess ₹2, 300 was collected unlawfully.
5) Despite raising this complaint, and provided the UPI details of transection and other, Flipkart has closed my complaint twice without providing any resolution or clarifying the actions taken. I have now reopened the complaint, but the repeated closure of the issue without explanation appears suspicious. This raises concerns about whether Flipkart is attempting to hide the issue or if there is internal involvement in such fraudulent activities. I urge Flipkart to clarify its stance and take responsibility for resolving this matter transparently.

Impact:
As a loyal Flipkart customer, this incident has caused significant inconvenience and financial loss. It also raises serious concerns about Flipkart's oversight of its delivery personnel and processes, especially regarding handling payments.

Desired Resolution:
1) Immediate refund of ₹2, 300 collected unlawfully.
2) A detailed investigation into the fraudulent activities of the delivery executive.
3) Clarification from Flipkart regarding the repeated closure of my complaint without resolution.
4) Assurance from Flipkart about measures to prevent such incidents in the future.

I am posting this complaint on a public forum to ensure accountability and to alert other customers about potential fraud risks during delivery. I request Flipkart to address this issue urgently and take the necessary corrective actions.

Sincerely,
Girdhar Singh Rajwar
[protected]
Flipkart Order No : OD[protected]
Current Flipkart Incident No: IN[protected]