[Resolved]  Flipkart — galaxy s7 mobile issue

Address:

641026

Hello sir,

Good evening.

I am drafting this email to bring a notification on delivering faulty mobile phone to me during bbd sale.

I purchased galaxy s7 mobile phone during the bbd sale. Within a short period of time i have noticed many issues with the phone.

So i have raised a replacement request for the faulted galaxy s7 mobile within 2 days of delivered date. Based in the request a technician visit happened to my home. He agreed with the problems. He informed me that he will let know about this to flipkart. But later i didn't knew what happened and flipkart rejected the request. On the same day, i called to flipkart and created an escalation for the issue.

It is going to be nearly one month no action has taken against this. And every time you are postponing it to other time. Later the executives says me that they cannot take any action against because of your term (10 days replacement policy). I never accepted for the replacement rejection and while the escalation is on pending status how should they inform me that?

Is it fair to behave like this? A complaint registered within your replacement time schedule but no body working on this. It is completely your fault on not keeping the promise on time. Every time it is getting postponed to different date like october 2, 6, 10, 13, 15, 19 and now 21.

I am facing serious battery draining (Even in mobile standby mode, 1% of charge drains for every 2 minutes of time), mobile overheating with normal usage and now there is full vertical pink line has been spotted in the display. Already complained regarding a pink color issue in mobile and now it has been extended. But i was informed it was normal. It is not normal and extended to complete vertical pink line on mobile display.

When i checked with the service center they told me to contact flipkart to replace the mobile phone. I am totally frustrated and it is not possible for me to go here and there for this issue. I am so much of tired speaking to your executives to explain my problem again and again to different persons whenever i am calling to get to know the status of the escalation.

I need a proper solution for this. I am not giving any false information. I am trusting flipkart when comparing to other online portals. After this issue too, i bought many items to my family and friends. I am asking you for a replacement of this faulty mobile phone.

Hope you understand and take this issue serious at least from now. If anything is hurting which i was told, i am sorry. I am expecting positive reply from you.

Order id : od[protected]

Escalation id : in[protected]

Incident id : in[protected]

Mobile : [protected]

Thank you so much!!!

Regards,
Kirubakaran n