Flipkart — Geyser

I booked a geyser and paid in full for the product and installation.It was supposed to be delivered on 11 Jan and status shows it reached the nearest hub to my location on 11 Ja n6:02 AM and since then it is there for over 48 hrs.I waited and wasted 2 days at home hoping that someone should be there when the product gets delivered but no change in status .Numerous calls to help desk are of no help as all you get to hear is we understand we are sorry, we are following up with back end / logistics team, there seems to a technical issue.but the product never came from nearest hub to home.help desk executives are so arrogant that they say cancel it if you want your money back .I strongly feel this site should be penalised if not meeting the proised delivery deadline because that is an important parameter i consider when booking online.SO it is unfair business practice if thye put a date early in the site and then take a week to deliver the product.it should be treated as unfair business practices