[Resolved] Flipkart — got a damage iphone. not ready to replace/refund.

Yogi055

from Gurgaon, Haryana

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.flipkart.com

I have ordered an iPhone 5s (OD[protected] on date 6th Aug 2018. While product received on date 9th Aug I found handset screen distorted. Without any further
investigation of handset with in 15 min I asked to flipkart customer care for
refund/replacement and i just wrap the handset as i got it. They have
initiated for return. but when pick up guy came he check each and everything
and found another issue of IMEI no. mismatch on Handset and Box. He refuse
to return and told because you didn't mention IMEI mismatch issue can't
take it back.

Now i again contacted multiple time to customer case but 4 return request
has been canceled without any discussion.

Now they are not ready to even take it back or to replace or to refund.

Thanks,
Yogendra

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Aug 28, 2018

Complaint marked as Resolved

Flipkart has taken back the damage phone and initiated refund. Thanks for the support.

Flipkart customer support has been notified about the posted complaint.

Verified Support

Aug 18, 2018

Flipkart Customer Care's response We will revert on it.

Aug 28, 2018

Updated by Yogi055 Flipkart has taken back the damage phone and initiated the refund. Thanks for the support.