[Resolved]  Flipkart — got a used washing machine ordered a new, not getting refunded

Address:

House no-1593, Aecs layout, e block ,4th main, near Udupi park, 560037

I ordered a washing machine - order is-od[protected]
I received an used product, the very day i received the product we opened it and saw some one has already used it, bad smell of surf was chomping and the washer was black and dirt was there i opted to return the product to which i got a call that some technician will come to verify, it has been more than a week no body turned up then i placed a complaint today on saturday-11th then a technician visited, he also confirmed and told his higher authority that we received a used product and bad smell is coming to which that senior told him to convince us to keep that product, we shouted and refused to which he told we will get a call from flipkart and he will give his comments that yes the product is the used one.

These kind of services is really unexpected from flipkart you guys are taking money and giving used product and if we complain and return the product to which you not even responding and taking action, is our money not worth it if i am paying money to buy a new product why the hell i will keep a used one.
Kindly address this and i hope our problem will be addressed and stop giving unnecessary inconvenience... We order online for our convenience and flipkart is a known site so we trust you but if you do like this no one will buy from you.

Kindly take this used product and refund our money