Flipkart — Got damaged product and not yet refunded or replaced

Address:

Gautam Buddh Nagar, Uttar Pradesh

Hi I purchased online from flipkart the product "Envie Ritz Charger + 4 x AA Infinite Alkaline, Ni-Mh Rechargeable Batteries" on May 19, 2014. Received the item on May 23, 2014. As the item was damaged, I returned the product on the very same day. After that there was no enquiry about the product. Then I called to the customer care to replace it on June 3, 2014. Then they have told me to give the refund without asking about the status of the item. I told them once I received the refund, please pick the item from me. However, as per there conditions, they called me last saturday June 14, 2014 saying that first they will pick up and then refund. I agreed for that also. Still, there is no body to pick the item and there is no refund. I don't know why are u people are behaving like that.I was a regular customer of the flipkart. And I have purchased so many items from flipkart. And this is the 2nd time I received damaged item. The first time I got a damaged "Maybelline Clear Glow All In One Fairness Compact Powder Compact - 9 g" and it was replaced nicely. This time I don't now why flipkart is taking such a long time. Its my humble request to please replace that item with a new one. I want to be a reugular customer of you. Hope you will take it in urgent consideration. Thanks and regards Dipika