[Resolved]  Flipkart — Gray nicolls kaboom smasher kashmir willow cricket bat

Address:Bangalore, Karnataka, 560085
Website:flipkart.com

Hello,

I ordered a gray nicolls kaboom smash kashmir willow cricket bat (Short handle, 700-1200 g) from flipkart.

Date of order may 21st 2017
Delivered on may 27th 2017
Mrp inr 2049
Purchase price inr 1194

When we ordered this bat for my 14 year old son, he was so excited that he will be getting a kaboom smash kashmir willow bat. After we got the delivery, we took the bat to get the bottom edge from a local cricket store on june 08th 2017. That’s when we got to know from the store guy that the bat is not original and flipkart has supplied a fake product. I called flipkart on june 08th and was told that someone will call me back by june 12th. Since i did not get a call back from flipkart, i called them today to check on the status. The representative that i spoke to was shyam who was extremely rude in his response. He just went on & on saying that they have to adhere to 10 days return policy and nothing can be done. But the case here is that we have been cheated with a fake product.

Please help us get a refund for the same.
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Jul 25, 2017
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
Jun 21, 2017
Flipkart Customer Care's response
We have taken up this case internally. We will get back to the customer with an update on it.
Verified Support
Jun 23, 2017
Flipkart Customer Care's response
We have interacted with the customer, the return is out of policy, hence return denied.
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