[Resolved] Flipkart — grocery | |
I had placed an order (Order id - od[protected] on 2nd march 2018 for grocery. Till 9th march i kept on getting message for rescheduling of the the product delivery. Now on 9th march within the delivery time frame the seller had trying calling me but my number was not reachable for that 5 mins (Delivery slot was from 7.30 - 10 pm, vendor tried calling me at 8.30 pm and i got cancellation message soon after that) so he sent a report to flipkart saying customer not rechable and flipkart cancled the order instantly. I want to know is it a way you serve your customer??? If it can be rescheduled multiple times from your end, is it not your duty to make a 2nd attempt to reach customer??? (Though their vendor is ready to deliver it on 10th march, flipkart didnt take any attempt to cross verify with vendor to confirm) a very bad service provided by you #flipkart... Not expected... Not going to place any further order and i will make sure no oder is placed by friends and family with this feedback untill i get the same order delivered Was this information helpful? | |
Apr 10, 2018 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Mar 10, 2018 Flipkart Customer Care's response We will revert on it.
Verified Support Mar 10, 2018 Flipkart Customer Care's response Customer complained that her order got cancelled and wanted reinstate the same.We interacted with customer informed that the order has been cancelled and refund has been initiated from our end. Requested customer to place a fresh order. Closing the complaint from our side. | |
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